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　　成都信息工程學(xué)院銀杏酒店管理學(xué)院

　　本科生畢業(yè)論文（設(shè)計(jì)）

　　題 目

　　系 別

　　專 業(yè) 　 代碼

　　學(xué)生姓名

　　學(xué) 號(hào) 　 年級(jí)

　　指導(dǎo)教師

　　教務(wù)處制表

　　二Ο 年 月 日

　　試論酒店員工滿意度影響因素分析以成都華爾道夫酒店為例

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　　PAGE II

　　試論酒店員工滿意度影響因素分析

　　以成都華爾道夫酒店為例

　　學(xué)生姓名： 學(xué)號(hào)： 指導(dǎo)教師：

　　摘要：近年來，在旅游業(yè)蓬勃發(fā)展的帶動(dòng)下，國(guó)內(nèi)酒店業(yè)發(fā)展迅猛，社會(huì)關(guān)注度也日益飆升，業(yè)內(nèi)競(jìng)爭(zhēng)日益激烈，而員工成為最重要的競(jìng)爭(zhēng)核心。而酒店員工流動(dòng)性大、不穩(wěn)定一直以來都是酒店行業(yè)最為突出的問題。為了酒店很好地留住人才，更好地用好人才，為酒店保持長(zhǎng)久競(jìng)爭(zhēng)優(yōu)勢(shì)打下基礎(chǔ)。本文以成都華爾道夫酒店為例，通過對(duì)酒店員工進(jìn)行訪談了解和問卷調(diào)查，將所得的數(shù)據(jù)進(jìn)行分類匯總，分析其變動(dòng)情況，從而總結(jié)出這些因素中權(quán)重最高的幾種，并以這幾點(diǎn)為突破口，以酒店員工的工作滿意度為研究角度展開論述，有針對(duì)性地提出提高酒店員工滿意度的合理化建議。

　　關(guān)鍵詞：酒店員工；工作滿意度；提升策略

　　Analysis on influencing factors of Hotel staff satisfaction

　　-take the Waldorf Hotel in Chengdu as an example.

　　Student: Instructor:

　　Abstract: in recent years, driven by the vigorous development of tourism, the domestic hotel industry is developing rapidly, the social attention is also soaring, the competition in the industry is increasingly fierce, and the employees have become the most important core of the competition. As far as the current situation of hotel employees is concerned, hotel employees are generally faced with problems such as high working intensity, less rest time, more fines, low income, no insurance, lack of labor contract and lack of respect and so on. And hotel staff mobility, instability has always been the most prominent problem in the hotel industry. Previous studies have shown that the high turnover rate of hotel staff often has the most direct relationship with their low job satisfaction. So, you know, wine. The present situation of shop employee's job satisfaction, study its deep-seated influence factor, take positive and effective measures to improve hotel staff's job satisfaction, make hotel retain talented person very well, make better use of talented person, For the hotel to maintain a long-term competitive advantage to lay the foundation. This paper takes Wald

發(fā)布者：永遠(yuǎn)的星